Shipping Policy

Important Information About Shipping:

In compliance to the PACT Act, all orders will require an Adult Signature.

PACT Act Update

On December 27, 2020, a bill was added to the Prevent All Cigarette Trafficking (PACT) Act that prohibits USPS from delivering vapor products containing nicotine to your door, mailbox, or even your P.O. Box. Following suit, UPS, FedEx, and some smaller private shipping companies have initiated their own vape mail bans and are no longer shipping vape products. October 20, 2021, was our last day to ship vape products via USPS.

Delivery Update

All orders are processed within 2-5 business days of receiving. Since we are now required to use different carriers, your package may take 10 to 25 days to arrive to your location from the day it ships. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order.

RIZN Vapes closes for the below holidays:

Depending on which day some of these holidays fall we may close for additional days. Orders placed during these holiday periods will be shipped the next business day. Please keep in mind if that day is a Thursday and/or Friday, the next business day would be the following Monday. If you have questions regarding the above information please email us at cs@riznvapes.com.

Orders over $40.00 ship for FREE.*

* Free Freight only applies to orders that are over $40.00. Orders under $40.00 will be charged a shipping fee.

Freight charges are the following:

• FREE SHIPPING Estimated [10-25 days]
• Estimated [10-25 days] $7.00

International Shipments

RIZN Vapes does not ship orders internationally, APO, and FPO.

Back Orders

In the rare instances where RIZN Vapes is out of stock we will contact you before shipping your order.

Order Tracking

When an email address is provided, you will receive the tracking information once the package is shipped. You can also contact us via phone or email for you tracking information. RIZN Vapes reserves the right to make changes to the above shipping charges at any time and without notice. Shipping charges are shown at the time of purchase, should be confirmed at that time, and are the correct charges regardless of the prices shown anywhere else on our website.

If a package is returned back to RIZN Vapes, due to the receiver not being available to sign for the package when the carrier attempts delivery, our customer service representatives will attempt to contact the customer via email address and phone number listed on the customer’s account. If the customer does not respond or if the customer requests a refund, the total of the products purchased will be refunded, however, any shipping costs incurred by the customer will only be refunded on a case by cases basis. A shipping cost refund is not guaranteed.

If a package is refused by the receiver and returned back to RIZN Vapes with the intent of getting a refund, a refund of the shipping costs incurred are not guaranteed. If the customer would like their returned or refused order shipped back out, whether or not RIZN Vapes will cover the additional shipping costs incurred to re-ship, will also be determined on a case by case basis. The standard and signature required shipping rates listed in our policy will apply.