FAQs - RIZN

How do I create an account?

You can create an account during Checkout or login in as a Returning Customer. NOTE: an account is required to complete your order.

What if I forgot my password or have difficulty logging in?

On the Checkout page, click on the “Lost your password?” link. Enter your Username or Email address and click on “Reset Password” button. You will receive a link to create a new password via email.

NOTE: username and password are both case sensitive.

Is there a minimum dollar amount to order?

No minimum order amount, however you will receive FREE Shipping if your order is more than $40.

Will I receive an email confirmation for my order?

Yes, an email confirmation will be sent once the order is received by our order department, and a second email will be sent when the order has shipped.

What method of payments are offered?

We accept major credit cards: MasterCard, Visa, American Express, and Discover.

Is payment on your site secure?

Yes, our website has a valid SSL certificate so passwords and credit card information is sent securely. You should see the lock icon in the start of the browser address bar.

How do you handle out of stock or backordered items?

If an item is out of stock, we’ll call and email you stating the status of the item.

When will my order ship?

Orders submitted before 2:00pm CST will ship the same day (Monday-Friday). If there are any issues regarding your order, we’ll contact you either by email or phone (i.e. price differences or out of stock items).

What shipping options are offered?

Items are shipped via USPS and will take 10-25 days for delivery.

NOTE: adult signature is required by law. You will receive tracking information in your shipping confirmation email.

Do you ship internationally?

No. We only ship to USA continental addresses.

What if I didn’t receive exactly what I ordered?

Please email or call us at cs@riznvapes.com or call us at 888-824-3256 to have the product picked up and returned back to our warehouse.

Do you offer pickup? If so, what are the hours and location?

Yes, you may contact us by email or phone at cs@riznvapes.com or call us at 888-824-3256 to schedule a pickup time (Monday – Friday 8:00am-4:30pm CST). Our warehouse location is 2500 Kennedy Drive, Beloit, WI 53511.

Do you charge sales tax?

Yes we charge appropriate sales taxes depending on the state being shipped to.

Can I get instructions on how to use RIZN vapes?

Take off the sticker on the bottom of the vape labeled “REMOVE BEFORE USE”. Then take out the safety tip insert from the mouthpiece.

What ingredients are in the vapes?

RIZN vapes contain Vegetable Glycerin, Propylene Glycol, Nicotine, Natural & Artificial Flavors.

How many puffs of a vape are equal to (1) cigarette?

If smokers usually take up to 15 puffs from a cigarette before extinguishing it, then by this measure, a disposable vape offering 6000 puffs would roughly be equal to (20) packs of cigarettes.

Can I purchase refill cartridges?

No, all of our RIZN vapes are disposable and not refillable.

How do RIZN vapes differ from traditional cigarettes?

RIZN flavored vape devices use liquid nicotine and water vapor instead of tobacco (so no smoke).

How long does it take for the vapes battery to charge?

The battery takes 15-30 minutes to recharge.

How long will the vapes batteries charge last?

Up to 25 hours of charge, depending on how often it is used.

Do you provide a warranty if my RIZN vape is defective?

Yes, we will replace any defective components from 30 days of purchase. Please email or call Customer Service at cs@riznvapes.com or at 888-824-3256 to obtain a return authorization number.

NOTE: merchandise must be in original packaging with no extra markings or price tags.

How do I return a product for credit?

To request credit for a product that has manufacture defects or was damaged during shipping, please email or call Customer Service at cs@riznvapes.com or at 888-824-3256 to obtain a return authorization number.